A CIO's Perspective on Digital Transformation

Welcome and Opening Keynote

Join Red Hat CIO, Mike Kelly, as he discusses the elements of digital transformation that technology alone can't resolve and why people and processes are critical to success.

Mike Kelly

CIO, Red Hat

Digital Transformation: Vision setting for 2021

Every organization knows it must become a digital leader to survive and thrive. Businesses are throwing trillions of dollars at new technologies in order to continuously innovate, move quickly, adapt, and stay ahead of the never-ending onslaught of digital data, experiences, and channels. Accordingly, we’ve seen the massive rise of cloud computing, open source technologies, data analytics, artificial intelligence, and many other innovations. The events over the previous months have forced many organizations to reevaluate their mission and vision when it comes to transformation.

Join Red Hat Vice President and Chief Digital Officer, Margaret Dawson, and Red Hat Open Innovation Labs Practice Manager, Kris Pennella, to participate in an interactive discussion exploring examples of what is on digital leaders minds, and key considerations for setting a 2021 digital transformation vision.

Margaret Dawson

VP & Chief Digital Officer, Red Hat

Kris Pennella

Director, Red Hat Open Innovation Labs, North America, Red Hat

Is your IT culture unhealthy?

Think Tank

How do you know when your IT organization's culture is starting to crack? During this session, Melissa Swift, Senior Client Partner, Digital Transformation Advisory, Korn Ferry will be interviewed by Ginny Hamilton, Community Manager for Enterprisersproject.com discussing the signs of an unhealthy IT culture and what to do as a result.

Melissa Swift

Senior Client Partner, Digital Transformation Advisory, Korn Ferry

Ginny Hamilton

Community Manager, EnterprisersProject.com, Red Hat

Optimize your customer experience solutions for improved satisfaction and retention

Think Tank

Customer retention is critical to surviving the downturn and emerging stronger. However, many existing customer experience (CX) solutions are not flexible enough to cope with the ever-increasing speed of market changes and customer expectations.

During this session, Gerry Brown, Research Director at IDC, and Meg Foley, Senior Principal Marketing Leader at Red Hat will reveal how:

• Speed and agility can be added to your CX solutions to deliver real-time responses to customer needs.
• Unfixable CX systems quirks can be addressed to deliver incremental customer value.
• An open approach and open source software adds value to your existing CX capabilities by providing solutions that will delight your customer.

Gerry Brown

Research Director, European Software Group, IDC

Meg Foley

Senior Principal Marketing Leader, Application Services Solutions, Red Hat

The data-informed decision making equation

Think Tank

2020 has reminded the world how much we rely on data and how hard it can be to trust it. How we combine data quality, analytics, visualization, and data literacy to make better data-informed decisions will be one of the biggest factors in determining which businesses thrive and which don't over the next decade. During this session, Heidi Lanford, Vice President of Enterprise Data & Analytics at Red Hat, will discuss how long-term investment in data literacy can impact the way everyone across your organization understands and asks good questions of data, getting you farther, faster, with one of the world's most underutilized resources.

Heidi Lanford

Vice President of Enterprise Data & Analytics, Red Hat

How to avoid transformation failure: Critical keys to success

Think Tank

Oftentimes, new software or IT projects fail because technology alone doesn't solve digital transformation. It doesn't address the fundamental issues that block or drive transformational success, and the most critical dependency - the people. During this session, Nick Hopman, Vice President of Global Professional Services at Red Hat, will outline why organizations struggle to align on transformation outcomes, look at common pitfalls, and provide strategies to accelerate progress while increasing the impact of the effort.

Nick Hopman

Vice President, Global Professional Services Practices, Strategy, and Offerings, Red Hat

How to drive cultural change in a remote workforce

Think Tank

People, teams, and organizations all over the world are adjusting to the new reality of remote working. Red Hat meets this challenge with proven, open ways of working, paired with technical expertise, delivered in a virtual environment. During this session, Lindsey Yeadon, Open Innovation Labs Agile Transformation and Engagement Lead will discuss how to use the principles defined in the Open Practice Library to accelerate business outcomes, create a high-performing team, and light that spark of innovation within an organization.

Lindsey Yeadon

Open Innovation Labs Agile Transformation and Engagement Lead, Red Hat

An open hybrid cloud strategy for CIOs

Think Tank

Red Hat Executive Vice President of Products and Technologies Matt Hicks looks at Red Hat's open hybrid cloud vision focusing on new networking capabilities and cloud-native network functions for 5G readiness, as well as ways Red Hat is helping its customers through the crisis we're all facing.

Matt Hicks

Executive Vice President of Products and Technologies,
Red Hat

Closing Remarks

Mike Kelly

CIO, Red Hat